❓ Frequently Asked Questions (FAQs)

What is couturecovehub?

couturecovehub is your go-to online fashion destination for Gen Z styles. We curate the hottest trends — from Y2K and coquette to streetwear and soft-core — and drop affordable fits that make every outfit a moment.

How long does shipping take?

Shipping times vary based on your location:

  • U.S. Orders: Usually arrive in 5–10 business days

  • International Orders: Typically take 10–20 business days

Tracking info will be emailed once your order is shipped!

Do you ship internationally?

Yes, we do! We ship to most countries around the world. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.

How do I know what size to order?

We get it — sizing can be tricky. Each product page includes a size chart to help you find the perfect fit. If you’re between sizes, we usually recommend sizing up for a comfy vibe.

Still unsure? Email us at [email protected] and we’ll help you out.

Can I return or exchange an item?

Yes! We accept returns within 30 days of delivery, as long as:

  • The item is unworn, unwashed, and has tags attached

  • It’s not marked as final sale

Check our full Return & Refund Policy for details.

Do you offer refunds?

Yep. Once we get your return and inspect it, we’ll issue a refund to your original payment method within 7–10 business days. Note: shipping costs are non-refundable unless the return is due to an error on our end.

️ How often do you drop new items?

We drop new arrivals weekly. Follow us on Pinterest or sign up for our newsletter to be the first to know about fresh fits.

Do you offer gift cards?

Not yet — but stay tuned! We’re working on adding digital gift cards soon so you can treat your BFF (or yourself ).

Who can I contact if I need help?

Our support team is always here for you. Just shoot us an email at [email protected] — we’ll get back to you within 24–48 hours (Mon–Fri).